Your Privacy Is Our Responsibility
This policy provides a full description of how your personal information is collected, stored, and used on the 5777p platform.
1. Introduction & Scope of This Policy
5777p ("we", "our", or "platform") operates a safe and transparent online gaming environment for users in Bangladesh. This privacy policy ("policy") explains what information we collect when you use 5777p's website, applications, or any related services, the purposes for which that information is used, and how it is kept secure.
This policy should be read together with our Terms and Conditions, and both documents together form the legal basis of the relationship between you and us. By using any service of 5777p, you accept the terms described in this policy.
We believe you should have full control over your personal information. That is why we maintain complete transparency about how we process data.
2. What Information We Collect
5777p collects various types of information from different sources. A detailed description of this information is provided below:
2.1 Registration & Identity Information
Information you provide when opening an account:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Mobile number and email address
- Bangladesh National Identity Card (NID) or equivalent identity document details (for KYC verification)
- Username and password
2.2 Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, and Upay mobile banking numbers
- Bank account details (for bank transfers)
- Deposit and withdrawal history (minimum deposit ৳300 and minimum withdrawal ৳500)
- Transaction date, time, and amount
2.3 Device & Technical Information
- IP address and device identifier
- Browser type and operating system
- Information collected from cookies and similar tracking technologies
- Session duration and page visit history
2.4 Gameplay Information
- Play history, bet amounts, and results
- Preferred game categories and platform usage patterns
- Bonus usage and wagering activity information
- Responsible gaming preferences and limit-setting information
2.5 Communication Information
- Messages sent to support via live chat and email
- Details of complaints and feedback
- Any additional information provided when contacting us
3. Purposes of Using Your Information
5777p uses your information only for specific and legitimate purposes. We never use your information for excessive or irrelevant purposes.
3.1 Service Operation & Account Management
Your information is used to create and verify your account, ensure login security, and customize the service according to your preferences.
3.2 Processing Financial Transactions
Relevant information is used to securely complete all financial transactions, including deposits, withdrawals, and bonus distributions.
3.3 Identity Verification (KYC)
Identity verification is carried out through the KYC (Know Your Customer) process to prevent financial fraud, money laundering, and participation by minors. This is essential for the protection of both us and you.
3.4 Providing Customer Support
Communication information and issue details are stored to provide effective assistance via 24/7 live chat and email ([email protected]).
3.5 Security & Fraud Prevention
Information is analyzed to detect and prevent any form of fraudulent activity, including account hacking, unauthorized access, collusion, and bonus abuse.
3.6 Ensuring Responsible Gaming
Gaming behavior is monitored to identify problematic gambling patterns and, where necessary, offer the option to set limits or take a temporary break.
3.7 Service Improvement & Personalization
Usage patterns are analyzed to improve the overall platform experience and to suggest games and offers relevant to you.
4. Sharing Information with Third Parties
5777p never sells your personal information to third parties. However, in certain circumstances, limited information may be shared with trusted partners to provide services:
4.1 Payment Processors
Only the information necessary to complete transactions is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and with banks. These institutions are governed by their own privacy policies.
4.2 Technology & Software Providers
Only the minimum information necessary to deliver services is shared with the technology and game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, etc.) used to operate the platform.
4.3 Legal Obligations
We may be legally required to disclose information under a court order, a lawful request from a government authority, or applicable law. In such cases, we will provide only the specific information requested.
4.4 Business Restructuring
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new managing entity. You will be notified in advance in such cases.
Important: All third parties mentioned above are contractually obligated to keep your information confidential and to use it only for the specified purposes.
5. Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the 5777p website. Cookies are small text files stored in your browser that help remember your preferences and session information on subsequent visits.
5.1 Essential Cookies
These cookies are necessary for keeping login sessions active, verifying security tokens, and saving user preferences. Disabling them may affect the core functionality of the platform.
5.2 Analytical Cookies
These cookies are used to understand how users interact with the platform and to improve the quality of the service.
5.3 Cookie Controls
You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit some features of the platform.
6. Data Storage & Security Measures
5777p places the highest priority on the security of your information. We have implemented industry-standard technical and organizational measures:
6.1 Encryption & Secure Connections
- SSL/TLS encryption is used for all data transmissions
- Stored sensitive information (passwords, financial details) is kept in an encrypted state
- Regular security audits and vulnerability assessments are conducted
6.2 Access Controls
- Only authorized personnel can access user information
- Two-factor authentication is used
- All internal access is logged and monitored
6.3 Data Retention Period
All information is retained while the account is active. Even after an account is closed, certain information may be retained for a defined period as required by applicable law for legal requirements and financial record-keeping.
Although we have implemented the highest security measures, it is not possible to guarantee 100% security for data transmitted over the internet. However, we always make every effort to protect your information.
7. Your Rights & Controls
You have the following rights over your personal information. To exercise these rights, please contact our support team:
-
Right of Access: You may request a copy of the information we hold about you at any time.
-
Right to Rectification: If any of your information is inaccurate or incomplete, you may request a correction.
-
Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
-
Right to Object to Processing: You may object to the use of your information for specific purposes, particularly in the case of marketing communications.
-
Right to Restrict Processing: In some cases you may request that the processing of your information be temporarily suspended.
-
Right to Data Portability: You may request your information in a structured, machine-readable format.
After receiving a request to exercise these rights, we will make every effort to respond as quickly as possible. In some cases, identity verification or additional information may be requested.
8. Minors & Age Verification
5777p strictly prohibits anyone under the age of 21 from opening an account or using the service. We verify age at the time of registration, and this is confirmed again through identity documents during the KYC process.
If we learn that a minor has opened an account using false information, that account will be closed immediately and all associated information will be securely deleted. Information about minors is not knowingly collected or stored.
If you suspect that a minor is using our platform, please contact us immediately.
9. Changes to This Policy
5777p may update this privacy policy from time to time. Changes will be published on this page. For significant changes, we will make an effort to notify you in advance by email or through the platform.
If you continue to use 5777p's services after a change, it will be assumed that you have consented to the updated policy. You are therefore advised to check this page regularly.
Along with this policy, you are also encouraged to read our Terms and Conditions and the Responsible Gaming page.
Privacy Contact
If you have any questions about this policy or any requests regarding your information, please contact our support team.
Live Chat
Instant support in Bengali and English is available 24/7 via live chat. Our support agents are always ready to help with any privacy-related questions.
Log in to your account to start a live chat.
Email Contact
You may send formal privacy requests, data access requests, or deletion requests by email.
Writing "Privacy Request" in the subject line will help ensure a faster response.